FREQUENTLY ASKED QUESTIONS

All the information you need to know about our leather care products

LEATHER AND CARRX PRODUCTS

AN ORDER IS DAMAGED OR DELAYED, HOW TO PROCEED?

We provide a unique tracking number for each order This allows us to take corrective measures in case of delays, such as calling the carrier to find out the situation and communicate it to you.

If the product is damaged on arrival, we will offer to exchange the goods at our expense.

DO YOU DELIVER ANYWHERE IN FRANCE AND EUROPE?

We deliver worldwide.

WHAT ARE THE CONDITIONS FOR RETURNS AND REFUNDS?t ?

In accordance with consumer rights, you have 14 days to retract your order.

CAN I ORDER PRODUCTS IF I AM A COMPANY?

It is entirely possible for a company to order products from CarrX. For a particular request, we advise you to contact us directly so that we can study your needs together:

WHAT IS THE ORIGIN OF CARRX PRODUCTS?

Because we love and respect the know-how of our region, our products are made in Italy and France.

CAN ALL TYPES OF LEATHER BE REPAIRED?

All types of leather can be repaired regardless of color and age: car, boat, bags, belts, shoes… The severity and extent of the damage to your leather will be the key indicators of whether it can be repaired.

For example: a leather torn at one of its seams will be difficult to repair without replacing a damaged part.

HOW OFTEN SHOULD MY LEATHERS BE MAINTAINED?

Hors incidents ponctuels, la récurrence des taches d’entretien du cuir peut varier selon l’utilisation que vous en faites. It is recommended to maintain your leather goods and surfaces every 6 months on average.

By maintenance we mean cleaning with a liquid cleaner and the application of a nourishing cream or a care grease.

HOW ARE CARRX PRODUCTS APPLIED?

You will find all the information directly on the product pages of our website store. For products requiring special application tools, we provide you with all utensils in the same store.

DO THE PRODUCTS REQUIRE GLOVES?

We recommend the use of gloves for all operations and handling of our products for a question of hygiene and respect of the support on which you will work.

DO CARRX PRODUCTS HAVE A STRONG SMELL? AND, ARE THERE ANY RISKS OF ALLERGIC REACTIONS?

All our products have a particular smell. Depending on your sensitivities it is possible that some have a strong smell. On the other hand, products such as the leather care grease or the nourishing cream have a pleasant smell.

For each product, the composition and potential allergens are indicated directly in the product description.

HOW TO REMOVE STAINS FROM LEATHER?

It is recommended to apply liquid cleaner, if possible by spraying, directly on the leather and to rub the stain with a hard brush. For the most stubborn stains we recommend the use of our concentrated liquid leather cleaner and the use of our special leather brush. Repeat the operation until the stain disappears.

WILL CAR LEATHER CARE PRODUCTS ALSO WORK FOR MY MOTORCYCLE OR BOAT LEATHER?

Absolutely, our specialty is leather in all its applications and uses. Car leather care products will work just as well for your motorcycle or boat leathers!

THE CARRX WORKSHOP IN NICE

HOW TO CONTACT THE WORKSHOP?

Please contact us for any demand!

WHERE IS THE CARRX WORKSHOP?

Our workshop is located at 13 boulevard Carlone, 06200 Nice, FRANCE.

WHY GO TO THE CARRX WORKSHOP?

You will find in our workshop a whole team of passionate and experts of leather and its maintenance. You will also find different products for sale directly on the spot. Finally, you will be able to come and follow the progress of the repairs or the renovation of your leather pieces in our warehouse.

HOW TO GET TO THE CARRX WORKSHOP?

By public transport, the warehouse is accessible on foot from the tramway line 2 stop, Magnan (10 mn on foot).

You can also come by car directly.

HOW MUCH DOES A WORKSHOP REPAIR COST?

The cost of a workshop repair depends on two things. The first is the object to be repaired and the leather surface it takes. Indeed, a simple armchair will be less difficult to repair and renovate than a car upholstery.

The other variable is obviously the severity of the damage to your item or vehicle interior. A scratch will be less expensive to repair than a tear or a hole.

 

  • Car

 

The price of a repair of a car saddlery will be estimated from an estimate on request. Depending on the condition of the leather, its age and the repairs required, the price may vary.

 

  • Boat

 

The price of a boat leather repair can vary greatly. That’s why we recommend that you ask for a quote directly from our team.

CAR LEATHER

CAN I BRING MY CAR TO CARRX?

It is quite possible to bring your vehicle to our workshop. Depending on our availability, you can leave it with us and come and get it back with a whole new interior.

WHAT IS THE RISK TO THE VALUE OF MY VEHICLE IF THE LEATHER DETERIORATES?

There are two possible scenarios:

 

  • If you want to sell the car, the buyer will be able to negotiate a lower price. With a restored leather and close to the original leather, sell it at a better price.

 

  • If you want to keep the vehicle for a long time, a leather that is too damaged will become progressively intractable and irreparable. This will force you to change your entire upholstery. If you replace it, you will pay the cost of labor for the replacement as well as the cost of a possible loss of value if the new leather is recent. Original leather will always be more valuable than new leather.

CAN I HAVE CARRX REPLACE COMPLETE LEATHER PARTS ON MY CAR?

In order to provide you with the most prestigious service possible, we work in direct collaboration with saddlers. This allows us to make a partial or total replacement of your leather parts in case a repair is not possible.

WHAT TYPES OF REPAIRS CAN BE COVERED FOR MY CAR LEATHER?

Just as we take care of all types of automobiles, we also take care of all types of leather goods repairs and renovations. Scratches, holes, tears… We are there for you.

WHICH MODELS CAN BE SUPPORTED BY CARRX?

We do not limit ourselves to any type of car. Old or new, classic or collector, we have the methods, expertise and the passion for all types of car leather.

BOAT LEATHER

CAN I BRING MY BOAT TO CARRX?

For the repair of your boat leathers, CarrX comes to you! Make an appointment, explain your needs and ask for a quote. We will then take care of things.

WHAT ARE THE RISKS TO THE VALUE OF MY BOAT IF THE LEATHER DETERIORATES?

There are two possible scenarios:

 

  • If you want to sell the boat, the buyer will be able to negotiate a lower price. With a restored leather and close to the original leather, you will not be afraid of anything.

 

  • If you wish to keep your vessel for the long term, a leather that is too damaged will gradually become untreatable and irreparable. This will force you to change your entire upholstery. If you replace it, you will pay the cost of labor for the replacement as well as the cost of a possible loss of value if the new leather is recent. Original leather will always be more valuable than new leather.

CAN I HAVE CARRX REPLACE COMPLETE LEATHER PARTS ON MY BOAT?

Just like the leather of four-wheelers, we can replace all of your parts thanks to our collaboration with local saddlers.

WHAT TYPES OF REPAIRS CAN BE COVERED FOR MY BOAT LEATHER?

We take care of all types of repairs and renovations necessary to restore your leather to its original condition. Your boat leather will be like new.

Need more advice or specific information?